1. Information about the Tour Operator
Company name: MCKVCH OÜ (brand name FlyWithKids)
Registration number: 17376212
Address: Aiandi 8/1-2, Estonia
Phone: +372 5199 4758
E-mail: info@flywithkids.ee
Website: www.flywithkids.ee
The company operates as a package travel organiser in accordance with the Estonian Tourism Act.
The company is registered in the Estonian Register of Economic Activities (MTR).
2. Insolvency Protection (Financial Guarantee)
The tour operator has mandatory insolvency protection in accordance with the Tourism Act.
Insurer: AAS BTA Baltic Insurance Company Estonian branch
The guarantee ensures:

• refund of payments made by clients in case of insolvency

In the event of insolvency, clients should contact the insurer directly.
3. Information About the Package Travel
Before concluding a package travel contract, the client will receive the following information:

• destination and description of services
• duration and travel dates
• services included in the package (accommodation, meals, transfers and other services according to the programme)
• total price including taxes and fees
• payment conditions
• minimum number of participants (if applicable)
• passport, visa and health requirements
• conditions for modification or cancellation

Standard information according to EU Directive (EU) 2015/2302 will be provided before the contract is concluded.
4. Traveller Rights
Travellers have the right to:

• transfer the package to another person (subject to legal conditions)
• cancel the trip before departure (subject to compensation according to the contract)
• receive a refund if the organiser cancels the trip
• receive assistance in case of difficulties during travel
• be informed about significant changes before departure

5. Contact During the Trip
In case of emergency:
Phone: +372 5199 4758
E-mail: info@flywithkids.ee
6. Dispute Resolution
In case of dispute, the client may:

• contact the tour operator directly
• submit a complaint to Tarbijakaitse ja Tehnilise Järelevalve Amet
• contact Consumer Disputes Committee

Official website: https://www.ttja.ee